Leverage your company's growth with Xgage.
Our mission is to help our clientes to design and implement strategies to increase customer satisfaction, preference, loyalty and lifetime value.
We help companies to obtain in depth customer knowledge, define metrics, identify improvement oportunities, develop programs with the right structure using the right technologies. Our solutions will be customized for each client, doesn’t exist standard solutions that will work in every company.
We cover services from workshops, to help clients focus in the most relevant topics of loyalty and retention, to the development of more structured projects with larger scope like customer life cycle, CX and customer Journey projects or loyalty programs.
Our mission is to help our clientes to design and implement strategies to increase customer satisfaction, preference, loyalty and lifetime value.
We help companies to obtain in depth customer knowledge, define metrics, identify improvement oportunities, develop programs with the right structure using the right technologies. Our solutions will be customized for each client, doesn’t exist standard solutions that will work in every company.
We cover services from workshops, to help clients focus in the most relevant topics of loyalty and retention, to the development of more structured projects with larger scope like customer life cycle, CX and customer Journey projects or loyalty programs.
Pedro Ramalhete
FOunder
Pedro has started his career in Lisbon where he worked on the two major mobile and fixed telecom providers. There, he led the Lisbon sales area and the direct marketing área where he contributed to revenue growth and to an improvement of overall customer experience. He moved to São Paulo, to join Vivo, where he had CRM, pricing and planning roles and led product and churn areas. Then he moved to the payments industry where he led the churn area in Cielo and introduced several customer experience improvement projects. Afterwards he moved to a startup where he started and led one of the product and growth áreas.
Pedro has na MBA in London Business School and a Loyalty course in Northwestern University.